The New Gold Standard by Joseph A. Michelli

The New Gold Standard by Joseph A. Michelli is a book based on the five leadership principles used by The Ritz Carlton Hotel Company. The principles are “Define and Refine,” “Empower through Trust,” “It’s Not about You,” “Deliver Wow!” and “Leave a Lasting Footprint.” You can check out the book and the book’s website, the author’s website, or read this great review by Michael Avari.