Balanced Score Card

Balanced Score Card: Translating Strategy into Action by Robert S Kaplan & David P Norton


This is a great book for understanding why it is important to measure the financial performance of your company, but equally as important to measure customer satisfaction, business process & continuous learning/improvements. All of these measures allow you to view whether or not you are truly growing a successful, viable business. The book provides great examples and will cause you to think through all of the major components of your business. Bottom line- you must measure results to get results and understand your direction.

Home Resources Tools Services Forum About Us Contact Us

The Game Plan website is not sponsored by or associated
with Nationwide Mutual Insurance Company or any of its affiliated companies.